How can we help?

Contact support safely

Tell us which product you’re using, what you were trying to do, and any error message. Please leave out medical information, passwords, and sign-in links. Remove private details from screenshots before sending them.

Sign in to your account

Go to Sign in and request an email link. Use the newest link and check your spam folder if the email doesn’t arrive.

Print and manage QR labels

Open Storage, Pets, or Emergency, choose a container or profile, and use its print or download controls. Scan the printed label with your phone before relying on it.

Pet and Emergency labels show only approved public information. You can disable a public label from its profile. Storage labels require access to the container’s workspace.

Private medical notes

Open Emergency, create or choose a profile, and select “Manage private medical notes.” These notes are visible only to your signed-in account and are never included on public QR labels.

You can delete one field or all medical fields from that screen. See Privacy for retention and backup details.